Privacy Notice

Saffron Canine Massage Therapy respects your privacy and is committed to protecting your personal information.

This Privacy Notice explains how I collect, use, store and protect your personal information when you use my services, contact me or visit my website.

Contact Details

Saffron Canine Massage Therapy

Telephone number: 07576 654549
Email: saffronk9massage@outlook.com

If you have any questions about this Privacy Notice or how I handle your personal information, please contact me using the email address above.

What personal information I collect

I may collect and process personal information such as:

Your name and contact details, including your email address, telephone number and address.
Information you provide when making an enquiry, booking an appointment or communicating with me.
Information you provide that is necessary for me to provide my services and maintain appropriate customer and treatment records.

How I collect your information

I collect personal information directly from you when you:

contact me by email, telephone or through my website;
make an enquiry or book an appointment;
provide information during a consultation or treatment; or
complete and return a veterinary consent form.

Where appropriate and with your permission, I may also receive relevant information from your dog's veterinary practice or other professionals involved in your dog's care.

How I use your information

I use your personal information to:

respond to your enquiries;
arrange and manage appointments;
provide my services;
maintain appropriate customer and treatment records;
communicate with you about your appointments and treatment;
where appropriate and with your permission, communicate with other professionals involved in your dog's care, such as your vet or hydro therapist; and
comply with legal, professional and insurance requirements where applicable.

Lawful basis for using your information

I only use your personal information where I have a lawful basis to do so under UK data protection law.

Depending on the purpose, this may include:

Contract: where the information is necessary to arrange or provide the services you have requested.
Legitimate interests: where using your information is necessary for the effective running of my business, such as managing appointments, maintaining appropriate business records and communicating with you about services you have requested, where this is reasonably expected by you and does not unfairly affect your rights.
Legal obligation: where I am required by law to keep or use certain information.
Consent: where I ask for your specific permission to use or share your information for a particular purpose.

Veterinary Consent and Treatment Records

Before providing hands-on therapy, I require a veterinary consent form where required under the Veterinary Surgeons Act 1966 and the Veterinary Surgery (Exemptions) Order 2015.

I keep appropriate customer and treatment records to support the safe and professional provision of my services.

Where appropriate and with your permission, I may communicate with your veterinary practice or other professionals involved in your dog's care.

How I store and protect your information

I take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

I keep your personal information securely and only retain it for as long as necessary.

Who I share your information with

I do not sell or rent your personal information.

Where appropriate and with your permission, I may share relevant information with your dog's veterinary practice or other professionals involved in your dog's care.

Personal information submitted through my website may be processed by Wix, which provides my website hosting and

contact form services.

I may disclose personal information where I am legally required to do so.

How long I keep your information

I retain customer and treatment records for 7 years after the last appointment. After this period, records will be securely deleted or destroyed, unless there is a legitimate reason to retain them for longer.

Your data protection rights

Under UK data protection law, you have rights in relation to your personal information. These may include the right to:

ask for a copy of the personal information I hold about you;
ask me to correct inaccurate or incomplete information;
ask me to delete your personal information where there is no longer a valid reason for me to keep it;
object to certain uses of your personal information; and
withdraw your consent where I am relying on consent to use your information.

These rights are subject to certain legal conditions and exceptions.

If you would like to exercise any of these rights, please contact me at saffronk9massage@outlook.com.

Complaints

If you have any concerns about how I handle your personal information, please contact me at saffronk9massage@outlook.com so that I can try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that your personal information has not been handled in accordance with data protection law.

You can find further information about making a complaint on the ICO website.

External links

This website contains links to external websites, including the Canine Massage Guild website and social media websites.

When you follow a link to an external website, you will be subject to that website's own privacy and cookie policies. Saffron Canine Massage Therapy is not responsible for how external websites collect or use personal information.

This website uses essential cookies and similar technologies that are necessary for the website to function properly and securely.

These cookies are necessary for the operation of the website and cannot be disabled through the website's cookie settings.

You can control or delete cookies through your browser settings.

Changes to this Privacy Notice

I may update this Privacy Notice from time to time to reflect changes to my services, how I handle personal information, or changes in legal requirements.

The latest version will be published on this website.

Last updated: [September 2026]